1. OUR COMMITMENT
At Varestone, your satisfaction is our top priority. We stand behind the quality of every product we sell and want you to be completely happy with your purchase. If for any reason you’re not satisfied, we offer a hassle-free 30-day return policy with a full refund guarantee.
We believe shopping online should be risk-free, which is why we’ve made our returns process simple, straightforward, and customer-friendly.
2. 30-DAY RETURN POLICY
You have 30 calendar days from the date you receive your item to request a return for a full refund or exchange.
Timeline:
- Day 1: Item delivered to your address
- Day 1-30: Return window (you can initiate a return)
- Day 31+: Return window closes
To be eligible for a return, your item must meet our return conditions outlined in Section 3.
3. RETURN ELIGIBILITY
To qualify for a return, your item must meet the following conditions:
✓ Accepted Returns:
Product Condition:
- Unused and in the same condition you received it
- In original packaging with all tags attached
- Includes all accessories, manuals, and documentation
- No signs of wear, damage, or alteration
Proof of Purchase:
- Original receipt or order confirmation email
- Valid order number
Timeframe:
- Return initiated within 30 days of delivery
- Item shipped back within 7 days of return authorization
✗ We Cannot Accept Returns If:
- Item shows signs of use, wear, or damage
- Original packaging is damaged or missing
- Tags have been removed
- Item has been altered or modified
- More than 30 days have passed since delivery
- Item is on our non-returnable list (see Section 7)
4. HOW TO INITIATE A RETURN
Returning an item is quick and easy. Follow these simple steps:
Step 1: Contact Us
Email our customer support team at:
- Email: info@varestone.com
- Subject: Return Request – Order #[Your Order Number]
Include in your email:
- Your order number
- Item(s) you wish to return
- Reason for return (optional but helpful)
- Photos of the item (if damaged/defective)
Step 2: Receive Return Authorization
Within 24 hours, we’ll send you:
- Return authorization number (RMA)
- Return shipping address
- Return instructions
- Prepaid shipping label (for defective items)
Step 3: Package Your Item
- Place item in original packaging
- Include all accessories and documentation
- Write RMA number clearly on the outside of the package
- Use secure packaging to prevent damage during transit
Step 4: Ship Your Return
- Ship to the address provided in your RMA email
- Use a trackable shipping method
- Keep your tracking number for reference
- We recommend insuring valuable items
Note: Items sent back without a return authorization may be refused or delayed.
5. REFUND PROCESS
We process refunds quickly once we receive your return.
Timeline:
Day 1-2: We receive and inspect your returned item
Day 3-5: Refund approved and processed
Day 5-10: Refund appears in your account (depends on your bank)
Refund Method:
Refunds are issued to your original payment method:
- Credit/Debit Card: 5-10 business days
- PayPal: 2-5 business days
- Other Payment Methods: 5-10 business days
Refund Amount:
Standard Returns:
- Full product price refunded
- Original shipping costs: Non-refundable
- Return shipping costs: Customer’s responsibility
Defective/Damaged Items:
- Full product price refunded
- Original shipping costs refunded
- Return shipping costs: We cover via prepaid label
Partial Refunds:
In some cases, we may issue a partial refund:
- Item shows minor signs of use (assessed case-by-case)
- Original packaging is damaged but item is intact
- Missing non-essential accessories
We will always contact you before issuing a partial refund to give you the option to keep the item instead.
6. EXCHANGE POLICY
We want you to love your purchase! If you’d like to exchange an item for a different size, color, or model:
Exchange Process:
Option 1 – Direct Exchange:
- Contact us with your exchange request
- We’ll send you the replacement item immediately
- Return the original item using our instructions
- No charge for the exchange (subject to availability)
Option 2 – Return & Repurchase:
- Return your original item for a full refund
- Place a new order for the item you want
- This ensures you get the item you want faster
Exchange Conditions:
- Item must meet return eligibility requirements
- Requested item must be in stock
- Price difference may apply (we’ll notify you)
- Exchange must be initiated within 30 days
7. NON-RETURNABLE ITEMS
For hygiene, safety, and quality reasons, certain items cannot be returned:
Non-Returnable Categories:
Personal Care Items:
- Earrings and ear jewelry (pierced)
- Intimate apparel and undergarments
- Cosmetics and beauty products (opened)
- Personal hygiene products
Digital Products:
- Downloadable software
- Gift cards and vouchers
- Digital subscriptions
Custom/Personalized Items:
- Engraved jewelry
- Custom-made products
- Personalized accessories
Final Sale Items:
- Clearance items marked “Final Sale”
- Items purchased during specific promotional events (clearly marked)
Perishable Goods:
- Food items
- Flowers or plants
If you receive a non-returnable item that is damaged or defective, please contact us immediately. We’ll work with you to find a solution.
8. DAMAGED OR DEFECTIVE ITEMS
We take great care in packaging and shipping, but sometimes issues occur during transit.
If You Receive a Damaged Item:
Immediate Action (within 48 hours):
- Take clear photos of:
- Damaged item
- Product packaging
- Shipping box (if damaged)
- Email us at info@varestone.com with:
- Order number
- Photos of damage
- Description of issue
Our Response:
We will immediately:
- Approve your return (no questions asked)
- Send prepaid return shipping label
- Process full refund including shipping costs
- Or send replacement item (your choice)
Manufacturing Defects:
If your item has a manufacturing defect:
- Contact us within 30 days
- Provide photos and description
- We’ll arrange free return shipping
- You’ll receive full refund or replacement
Quality Guarantee:
All Varestone products come with our quality guarantee:
- Items function as described
- Materials match product description
- Craftsmanship meets our standards
If any product fails to meet these standards, we’ll make it right—guaranteed.
9. SHIPPING COSTS
Return Shipping:
Standard Returns (Change of Mind):
- Customer pays return shipping
- Use any carrier of your choice
- We recommend trackable shipping
- Estimated cost: $5-15 (varies by location)
Defective/Damaged Items:
- We provide prepaid return label
- No cost to you
- Shipping costs refunded with your order
Wrong Item Sent:
- We cover all return shipping costs
- Prepaid label provided
- Full refund including original shipping
Original Shipping Costs:
- Non-refundable for standard returns
- Refunded for defective/damaged items
- Refunded if we sent wrong item
International Returns:
International customers:
- Contact us for return instructions
- We’ll work with you to minimize costs
- Customs fees are non-refundable
10. LATE OR MISSING REFUNDS
If you haven’t received your refund after the expected timeframe:
First, Check:
- Your bank account (may take 5-10 business days)
- Your credit card statement
- Contact your bank (processing time varies)
Still Missing?
Contact us at info@varestone.com
with:
- Order number
- Date you shipped the return
- Tracking number
- We’ll investigate immediately
Our Commitment:
If we’ve received and approved your return, we guarantee your refund will be processed. If there’s any delay on our end, we’ll resolve it immediately and keep you informed every step of the way.
CONTACT US
Have questions about returns or need help?
Customer Support:
Email: info@varestone.com
- Response time: Within 24 hours
- Available: 24/7
Return-Specific Inquiries: info@varestone.com
Live Chat: Available on varestone.com
- Monday-Friday: 9 AM – 6 PM EST
- Saturday-Sunday: 10 AM – 4 PM EST
Mailing Address: Varestone Returns Department [Your Business Address] [City, State, ZIP] United States