Returns

We want you to be glad you ordered. Here is exactly what we cover and what we do not, so you can decide before you buy.

If something is wrong with your order

If the throw arrives damaged, flawed, or is not the design you ordered, we will put it right at no cost to you: we will reprint and resend it, or refund you in full — whichever you prefer. Write to info@varestone.com within 30 days of delivery and include your order number and a photograph of the problem. A photograph is genuinely useful: it lets the print partner identify the fault and reprint without sending the item back and forth.

If you simply change your mind

Each throw is printed for your order alone, so it cannot be returned to stock and sold again. For that reason we do not accept change-of-mind returns, and we would rather say so plainly here than discover it together after you have paid.

If you are unsure which design suits your room, write to us first and we will help you choose.

Wrong address

If a parcel is returned to the facility because the address was incomplete or incorrect, we can arrange a reshipment once you confirm the corrected address. Reshipping is charged at cost.

Cancellations

Orders can be cancelled only before production begins. Because production starts quickly, contact us as soon as possible if you need to cancel.

Your statutory rights

Nothing on this page limits the rights you have under the consumer law that applies where you live.